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Refund Policy
Boosting-Ground

Refund Policy

Boosting Ground LLC

Last Updated: February 19, 2026

At Boosting Ground, we strive to ensure every customer receives the service they paid for. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased on our Platform at www.boosting-ground.com.

By placing an order on the Platform, you acknowledge and agree to this Refund Policy.

1. General Principles

1.1. All refund requests are evaluated on a case-by-case basis. The final decision on refunds rests at the sole discretion of Boosting Ground.

1.2. Before requesting a refund, we encourage you to contact your assigned Seller through the order chat or reach out to our support team. Many issues can be resolved without a formal refund request.

1.3. Refund requests must be submitted by contacting our support team via live chat or by emailing [email protected]. Please include your order number and a clear description of the issue.

2. Eligible Refund Situations

You may be eligible for a full or partial refund in the following circumstances:

2.1. Order Not Started

If your order has not yet been assigned to a Seller or no work has begun, you are entitled to a full refund upon request.

2.2. Non-Delivery

If the Seller fails to deliver the service within the agreed-upon timeframe and cannot provide a reasonable completion estimate, you may request a full refund.

2.3. Service Not as Described

If the delivered service materially differs from what was described in the service listing, you may be eligible for a full or partial refund depending on the extent of the discrepancy.

2.4. Incomplete Delivery

If only a portion of the ordered service was completed, you may be eligible for a partial refund proportional to the unfinished portion.

2.5. Account Harm by Seller

If a Seller causes demonstrable harm to your account during service delivery — including but not limited to rank demotions, loss of in-game currency or items, unauthorized changes to account settings, or use of unauthorized third-party software — you may be eligible for a full refund.

2.6. Seller Misconduct

If a Seller engages in misconduct such as taking items or currency from your account without permission, changing your account credentials, or sharing your account information with unauthorized parties, you are eligible for a full refund.

3. Non-Refundable Situations

Refunds will generally not be issued in the following circumstances:

  • Completed orders: Services that have been fully delivered as described in the service listing.
  • Buyer error: Orders placed by mistake where the service has already been partially or fully completed.
  • Account actions by game publishers: Account warnings, restrictions, suspensions, or bans imposed by game publishers or platform operators as a result of using our services. As stated in our Terms of Service, you assume this risk when purchasing services.
  • Buyer interference: If you access or play on your account during an active boosting service without prior agreement with the Seller, and this disrupts or delays the service.
  • Incorrect information: If you provided incorrect account credentials, character names, server information, or other order details that prevented the Seller from completing the service, and you did not respond to requests for correction within a reasonable timeframe.
  • Price changes: A reduction in the price of a service after your purchase does not entitle you to a refund of the difference.
  • Delayed response: If the guaranteed delivery time has not yet elapsed, a refund cannot be issued for perceived delay. Please allow the Seller the full delivery window before requesting a refund.

4. Refund Process

4.1. Submit a request. Contact our support team with your order number and a description of the issue. Provide any relevant screenshots or evidence to support your claim.

4.2. Review period. Our support team will review your request and may contact both you and the Seller to gather additional information. Most reviews are completed within 3–5 business days.

4.3. Resolution. After review, we will notify you of the outcome. Possible outcomes include:

  • Full refund
  • Partial refund (proportional to the undelivered portion)
  • Store credit to your Boosting Ground account balance
  • Service reassignment to a different Seller to complete the order
  • Denial of the refund request with an explanation

4.4. Refund method. Approved refunds will be processed to your original payment method within 5–14 business days, depending on your payment provider. In some cases, refunds may first be credited to your Boosting Ground account balance, from which you may request a withdrawal to your original payment method.

5. Chargebacks

5.1. You must contact Boosting Ground to resolve any payment dispute before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly.

5.2. Filing a chargeback for an order that was delivered as described, without first contacting our support team, constitutes a violation of our Terms of Service and will result in:

  • Permanent suspension of your account
  • Pursuit of the disputed amount plus any fees incurred through all available remedies, including referral to a collections agency
  • Reporting to fraud prevention databases

5.3. If you have already filed a chargeback but wish to resolve the matter directly, please contact us immediately at [email protected]. We may be able to resolve the issue and avoid further action.

6. Disputes Between Buyers and Sellers

6.1. If you have a disagreement with your Seller regarding the quality or completion of a service, we encourage you to first attempt to resolve it through the order chat.

6.2. If a resolution cannot be reached, you may escalate the matter to our support team, who will act as a neutral mediator. Both parties will be given the opportunity to present their case.

6.3. Boosting Ground's decision following a dispute review is final and binding on both the Buyer and the Seller.

7. Currency and In-Game Item Orders

7.1. For orders involving in-game currency or items, refunds are available if:

  • The currency or items were not delivered within the agreed timeframe.
  • The Seller failed to disclose known risks associated with the delivery method.
  • Only a partial delivery was made and the Seller cannot complete the remainder.
  • The delivered currency or items were obtained through fraudulent means, resulting in their removal from your account.

7.2. Refunds for currency and item orders are not available if:

  • You provided incorrect character names, server details, or faction information.
  • You traded, spent, or transferred the received items or currency before requesting a refund.
  • Your account was penalized due to risks that were disclosed by the Seller prior to delivery.

8. Exceptional Circumstances

8.1. In cases where the Platform experiences technical issues that result in duplicate charges or billing errors, we will issue a full refund for the erroneous charge promptly upon verification.

8.2. Boosting Ground reserves the right to offer goodwill refunds, credits, or compensation at its sole discretion, even in situations not explicitly covered by this policy.

9. Contact Us

For refund requests or questions about this policy, please contact us:

Boosting Ground LLC
605 Geddes Street, 1
Wilmington, DE 19805
United States

Email: [email protected]
Live Chat: Available 24/7 on the Platform